The "5 Whys" Technique
The "5 Whys" technique is a useful tool for identifying the root cause of a problem.
The "5 Whys" Method
By repeatedly asking "why" something happened or exists, you can uncover the underlying cause of the issue.
As the illustrations below indicate, you can get to the root cause of almost any problem by asking "why" five times. When we ask why a particular event or problem (effect) occurred, we discover an underlying cause. Repeat the process at least five times, you're probably going to be describing a deep root cause or system weakness.
Knowledge Check Choose the best answer for the question.
3-4. The _____ is a brainstorming technique that identifies root causes of problems by asking why behaviors occurred or conditions existed.
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