Analyzing the SMS
Introduction
Improving the SMS is one of the most important safety staff activities.
Actually, as in-house consultants, it's the most important goal. To do this, we first need to identify what we have. Next we need to compare what we have with what we know works best.
Once we have this information, we can then make improvements. In this module, we'll study the general steps in the SMS analysis and evaluation process.
Not knowing why things get better or worse is always a problem for a business. If it gets better "for no reason," later it will probably get worse "for no reason." The point is, it's not enough to know that something works. It is vitally important to know why it works. (Aubrey Daniels, Bringing Out The Best in People, p. 14)
Knowledge Check Choose the best answer for the question.
2-1. As in-house consultants, the most important goal of the safety department is to _____.
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