The Five Levels of Evaluation
Kirkpatrick/Phillips Training Evaluation Model
OSHA and ANSI have adopted, to some degree, the Kirkpatrick/Phillip's model we discussed in Module 5 for evaluating the quality of safety education and training. The five levels of evaluation are: Reaction, Learning, Application, Results, and Return.
Kirkpatrick's Four Levels
Kirkpatrick's 4 Levels of Evaluation
Kirkpatrick’s 4 levels of training evaluation ask basic questions and measure various metrics to evaluate employee training programs:
- Reaction: Did the learner like the safety training? Metrics measured include: satisfaction, engagement, and perceived value.
- Learning: Did the training increase the learner's safety knowledge, skills, and abilities (KSAs)? Metrics measured include: Pre- and post-training assessments, tests, and evaluations.
- Application: Did the learner successfully apply the KSAs to the job? Metrics measured include changes in behaviors and performance.
- Results: Did the safety training have a positive impact on business key performance indicators (KPIs)? Metrics measured include: productivity, quality, costs, and retention.
Phillips' Level 5 Evaluation
Phillips' 5th level of evaluation provides a method to quantify the financial effectiveness of training program investments.
- Return: Did the company show a positive return on the training investment. The primary metric measured is the Return on Investment (ROI) expressed as a cost/benefit ratio.
Knowledge Check Choose the best answer for the question.
7-1. What are each of the five levels of the Kirkpatrick/Phillips training evaluation?
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