The Five-Level Evaluation Model
One approach for evaluating a training program is the four-level model developed by Donald Kirkpatrick, supplemented by Jack Phillips' return-on-investment level.
The Kirkpatrick model evaluates reaction, learning, application, and organizational results. Phillips' additional level compares the monetary benefits attributed to training with the program's cost to calculate return on investment (ROI). The combined approach outlines five levels:
Kirkpatrick - Levels 1-4
- Reaction: Did the learners enjoy the safety training?
- Learning: Did the training increase the learners' safety knowledge, skills, and abilities (KSAs)?
- Application: Were the learners able to successfully use the KSAs on the job?
- Results: Did the safety training positively affect business key performance indicators (KPIs)?
Phillips - Level 5
- Return: Did the company see a positive return on the training investment (ROI), shown as a cost/benefit ratio?
The first three levels of training evaluation look at how the training affects the learner. The fourth and fifth levels assess how the safety training impacts the company. We'll discuss each of the five levels in more detail in Module 7.
Knowledge Check Choose the best answer for the question.
5-3. What do the first three levels of the Kirkpatrick/Phillips five-level evaluation method focus on?
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