Emergency Staff Response
Emergency staff should trust their senses if they feel uncomfortable around a patient. They should be vigilant and not isolated. They should call security when they first become aware of a threat.
In addition, emergency staff should maintain a safe distance, if possible, and keep an open path for exiting. They should present a calm, caring attitude and not match threats or give orders. It's important to acknowledge the person's feelings and avoid behaviors that may be interpreted as aggressive. Eye contact should be limited.
Staff should avoid eye contact if they feel uncomfortable around a patient.
Knowledge Check Choose the best answer for the question.
2-7. At what point should emergency department staff call for security?
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