Emergency Staff Response
When working in an emergency setting, staff members must stay alert and trust their instincts. If something doesn’t feel right about a situation or a patient’s behavior, it’s important to take those feelings seriously. Staff should never ignore their gut reactions, especially when they sense a possible threat. Being aware of your surroundings at all times is essential. It’s also important not to be alone—having coworkers nearby can reduce risk and help provide support if a situation becomes dangerous.
- Trust your senses: If a patient makes you feel uncomfortable, pay attention to that feeling.
- Stay alert and avoid isolation: Always stay aware of your surroundings and try not to be alone with a potentially aggressive person.
- Call security early: If you notice any warning signs of violence, contact security right away. Do not wait until the situation gets worse.
When dealing with someone who may become aggressive, staff should take steps to protect themselves while trying to de-escalate the situation.
- Keep a safe distance: Stand far enough away to avoid sudden physical contact, and always leave yourself an escape route.
- Present a calm, caring attitude: Speak in a steady, respectful tone. Don’t shout, give commands, or respond to threats with threats.
- Acknowledge feelings: Let the person know you hear and understand them. For example, say, “I can see that you’re upset.”
- Avoid aggressive behaviors: Don’t point, cross your arms, or invade personal space. These actions can escalate tension.
- Limit eye contact: Too much direct eye contact can be seen as threatening. Keep it brief and non-confrontational.
By following these best practices, emergency staff can help prevent violence and ensure a safer workplace for themselves, their coworkers, and the people they serve.
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2-7. At what point should emergency department staff call for security?
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