Workplace Violence
Security Management Program
Good work practice recommends a security management program that addresses workplace violence in the emergency department and could include:
- Train staff to recognize and diffuse violent situations and patients.
Provide intervention measures including verbal, social, physical, and pharmacological interventions.
- Be alert for potential violence and suspicious behavior and report it.
- Provide intervention measures including verbal, social, physical, and pharmacological interventions.
- Adequate staffing levels, with experienced clinicians on each shift.
- Counseling and treatment for employees who have experienced workplace violence.
- The use of appropriate engineering controls to provide security such as:
- Install concealed panic buttons in the emergency department, on staff, and at the check-in area, that can be pushed for emergency help. These buttons could notify hospital security as well as directly reach the local Police Department.
- Improve lighting and video surveillance.
- Use an escort or buddy system.
Knowledge Check Choose the best answer for the question.
2-2. What should emergency departments implement to help reduce the risk of workplace violence?
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