776 Preventing Workplace Violence in Healthcare

Training Topics

Training topics may include the management of assaultive behavior, professional assault-response training, police assault-avoidance programs, or personal safety training, such as how to prevent and avoid assaults.

A combination of training programs may be used, depending on the severity of the risk.

Training should cover the policies and procedures for the facility as well as de-escalation and self-defense techniques. Both de-escalation and self-defense training should include a hands-on component.

Below is a list of other topics that may be presented during the training:

• The workplace violence prevention policy
• Risk factors that cause or contribute to assaults
• Policies and procedures for documenting patients' or clients' change in behavior
• The location, operation, and coverage of safety devices such as alarm systems, along with the required maintenance schedules and procedures
• Early recognition of escalating behavior or recognition of warning signs or situations that may lead to assaults
• Ways to recognize, prevent or diffuse volatile situations or aggressive behavior, manage anger and appropriately use medications
• Ways to deal with hostile people other than patients and clients, such as relatives and visitors
• Proper use of safe rooms-areas where staff can find shelter from a violent incident
• A standard response action plan for violent situations, including the availability of assistance, response to alarm systems and communication procedures
• Self-defense procedures where appropriate
• Progressive behavior control methods and when and how to apply restraints properly and safety when necessary
• Ways to protect oneself and coworkers, including use of the "buddy system"
• Policies and procedures for reporting, recordkeeping, obtaining medical care, trauma-informed care, and workers' compensation or legal assistance after a violent episode or injury

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