Training Topics
In general, training should cover the policies and procedures for a facility as well as de-escalation and self-defense techniques. Both de-escalation and self-defense training should include a hands-on component. The following provides a list of possible training topics:
- the workplace violence prevention policy;
- risk factors that cause or contribute to assaults;
If you see something, say something!
- policies and procedures for documenting employee changes in behavior;
- the location, operation, and coverage of safety devices such as alarm systems, along with the required maintenance schedules and procedures;
- early recognition of escalating behavior or recognition of warning signs or situations that may lead to assaults;
- ways to recognize, prevent or diffuse volatile situations or aggressive behavior, and manage anger;
- ways to deal with hostile people other than employees, such as relatives and visitors;
- proper use of safe rooms-areas where staff can find shelter from a violent incident;
- a standard response action plan for violent situations, including the availability of assistance, response to alarm systems and communication procedures;
- ways to protect oneself and coworkers, including use of the "buddy system";
- policies and procedures for reporting and recordkeeping; and
- policies and procedures for obtaining medical care, counseling, workers' compensation, or legal assistance after a violent episode or injury.
Knowledge Check Choose the best answer for the question.
4-4. Which topics in violence prevention training should include a hands-on component?
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