Positive Reinforcement
The concept of positive reinforcement operates on the principle of 'reward for good performance.' For it to be effective, such reinforcement should result in an increased frequency of the desired behavior.
Positive Reinforcement and Relationships
Positive reinforcement proves highly effective in increasing both mandatory behaviors, such as compliance and reporting, as well as voluntary behaviors like making suggestions and active participation. When positive reinforcement is used as the primary strategy, developing a world-class success-driven safety culture is most likely. Here's why:
While both positive and negative reinforcement might be effective for ensuring basic compliance with safety rules, only positive reinforcement drives achievement beyond mere compliance. The reason for the success of positive reinforcement lies in its foundational approach: it is based on encouraging success rather than instilling fear.
Some examples of safety-related behaviors and the resulting positive consequences include:
- Reporting injuries to supervisors results in being thanked.
- Reporting serious hazards results in a monetary reward.
- Suggesting improvements results in a better performance review.
Each example above represents an excellent opportunity for supervisors to demonstrate win-win management and leadership.
For more information on using positive reinforcement, we encourage you to read Aubrey Daniel's book, Performance Management: Improving Quality and Productivity Through Positive Reinforcement.
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7-3. When is developing a world-class success-driven safety culture is most likely?
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